Refund policy

At LaDidiér Jewelry, we want you to be fully satisfied with your purchase. This Return & Refund Policy applies to all orders placed through our online store. By completing a purchase, you agree to the terms outlined below.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions stated in this policy.

To be eligible for a return:

  • Items must be new, unused, unworn, and unaltered
  • Items must be returned in their original packaging, including:
  1. Jewelry boxes
  2. Pouches
  3. Tags
  4. Protective materials
  • Proof of purchase (order number or receipt) is required

Any item that shows signs of wear, damage, alteration, or improper handling will not be accepted.

Return Timeframes

  • You must request a return within 30 days of receiving your order
  • Once your return request is approved, the item must be shipped back within 14 days

Returns requested or shipped outside these timeframes will not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items
  • Items marked as non-returnable at the time of purchase
  • Used, worn, damaged, or altered items
  • Items returned without original packaging
  • Items returned without prior authorization

Exchanges

  • Exchanges are not accepted

If you would like a different item, size, or style, please return the eligible product for a refund and place a new order separately.

Return Method

  • Returns are accepted by mail only
  • In-store or drop-off returns are not available

All returns must be approved before shipping. Unauthorized returns may be refused and returned to the sender.

Return Shipping & Labels

Defective or Incorrect Items

  • A free return label is included in the package or provided after approval
  • Return shipping costs are fully covered

Non-Defective Returns

  • The customer is responsible for return shipping costs
  • Return shipping fees are not reimbursed

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Restocking Fees

  • No restocking fees are charged on any approved return

Refunds

Once the returned item is received and inspected, you will be notified of approval or rejection.

  • Approved refunds are processed within 10 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Original shipping fees are non-refundable, unless the return is due to a defective or incorrect item

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt and provide your order number along with clear photos of the issue. Once verified, a free return label will be provided.

Refunds for defective or incorrect items are issued after inspection of the returned product.

Lost or Stolen Returns

We are not responsible for return shipments that are lost, delayed, or stolen during transit. Please retain your tracking number until the return process is complete.

How to Initiate a Return

To request a return, please contact our customer support team and provide:

  • Order number
  • Reason for return
  • Photos (required for defective or damaged items)

Returns sent without prior approval may be refused.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

LaDidiér Jewelry
Email: info@ladidierjewelry.com
Phone: +1 763 447 9681